At Wyre Forest District Council we want to give you a good quality service. We know that things can sometimes go wrong, so
when this happens, we want you to tell us. We would like your complaints, criticisms, suggestions, ideas and if we have done
something well you could even send us a compliment.
If you want to complain about something the Council has done, or has failed to do, you can
register
your complaint.
Within three working days of receiving your complaint we will
let you know that we are dealing with it.
We will try to resolve your problem at
once, however if this is not possible we will send you a full written reply within fifteen working days of receiving your
complaint and give you our decision and the reasons for it.
If your complaint is
complex, our inquiry may take longer, but the officer looking into your complaint will let you know if there is going to be
a delay and tell you when you will get a full reply.
The Local Government Ombudsman
If you believe that you have not been treated fairly by
Wyre Forest District Council you can ask the independent Local Government Ombudsman (LGO) to investigate your complaint. The
service is free of charge.
To begin with, call the LGO Advice Team and speak to an adviser who will listen to you
and say whether they can consider your complaint. If they can, the adviser will take down the details, explain their role
and tell you what will happen next.
You can contact the Local Government Ombudsman in a number of ways:
By phone: Call 0845 602 1983 or 024 7682 1960 (please note that calls may be recorded for training and quality purposes).
The service is available from 8.30am to 5.00pm, Monday to Friday.
By email: advice@lgo.org.uk
By SMS text: Text 'call back' to 0762 480 4323
By fax: 024 7682 0001
By letter
to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
The Local Government Ombudsman cannot deal with
complaints about Housing Associations - these are dealt with by the Housing Ombudsman Service.
You can contact the Ombudsman at any time, but you should give us the chance to look into the matter first by going
through our own complaints system.
Visit the Local Government Ombudsman’s
website.‘Viewpoint’ Customer Comment Scheme
If you want to
suggest ways in which we can improve the service we provide, report a problem that you think we should be addressing, ask
for information about a service or criticise aspects of council policy why not let us know your views by downloading and returning
our
viewpoint form 
(55K)
You may even want to let us know about something that you think we
have done well.
Complaints about the behaviour of Elected Members
If you find any mistakes within the website or
links that do not work then the Webmaster would be grateful if you would let him know. Email
the Webmaster.
