Privacy Policy

Our Aims

The main aims of this website are to:

• promote the Wyre Forest district;
• facilitate access to a range of services provided by the Council; and
• provide information to residents, users of council services, businesses and the general public.

Wyre Forest District Council safeguards the security of the data you send us by the use of secure servers for sensitive information such as debit/credit card numbers and with a combination of physical, electronic and managerial procedures. In certain areas of the website, while we strive to protect your personal information, we cannot ensure the security of the information that you transmit to us. We therefore urge all users of our website to take every precaution to protect personal data when using the internet by using a secure browser and employing passwords with a combination of letters and numbers that are changed frequently.

Wyre Forest District Council collects information automatically about your visit to our site for statistical purposes. The information is obtained using a 'cookie', which enables the server to collect some details. It does not enable us to find out your name or any other personal information.

The information collected includes:

• your IP address, which may enable us to identify your Internet Service Provider (e.g. Freeserve);
• your web browser (e.g. Internet Explorer or Netscape);
• the pages you have visited;
• how long you have spent on our site; and
• the search words you used to get to the page you were looking for (e.g. "refuse collection").
  

We use this information to:

• aid development of the website and its content; and
• audit usage of the site.
  

The information gathered will not be used by Wyre Forest District Council for marketing purposes nor passed on to other companies.

Find out more about the use of cookies in this way.

If you have any questions regarding the collection of statistics then please e-mail the Webmaster.

Wyre Forest District Council does not store any of the personal information captured about individuals who access the Council’s website – except where those details have been provided voluntarily via e-mail, or through applying for any of our services. In these cases, the personal data supplied will be used exclusively for providing the information or service that has been requested.

Wyre Forest District Council is committed to complying with the relevant Data Protection and Privacy of Information legislation. Visit our data protection webpage to learn more about how the Council safeguards and protects information or data it processes and holds about you.

On occasion we may conduct online surveys. We do this to gauge customer response to the quality of the services we provide, improve our understanding of your needs so we can provide you with better services and collect demographic and other information that we may find useful. We may share non-personal aggregated information with third parties.

Wyre Forest District Council’s website contains links to other sites. The Council does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those organisations.

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any change to this policy will appear on this web page and will be signposted at the time from the ‘What’s New on the Site’ section.